Terms and conditions

1. General terms and conditions

These sales and use rules (furthermore: rules) determine the mutual rights, obligations, terms of delivery, exchange, and return policy between the company that orders goods in the webshop www.pizzaboxfactory.co.uk and Pizza Box Factory.
Before you start using the webshop and buying at www.pizzaboxfactory.co.uk, you should read these rules thoroughly and become familiar with them.
The buyer acknowledges that he has familiarized himself with the rules and that he will abide by these terms by ticking the checkbox in the “I have read and understood the terms of sale and use and personal privacy policy” box. puts.
If it is the seller’s right or obligation to send information or documents to the buyer via email, then in all cases it is the responsibility of the buyer to ensure that the e-mail address provided to the seller is accessible and correct.
These rules were created based on international, European, and Danish law. Legal relationships arising from these rules are governed by Danish law. If there are disputes, it will first try to resolve them based on negotiations. If it is not possible to reach an agreement in this way, the place of jurisdiction for all disputes arising from the business relationship between Pizza Box Factory and the client is the domicile of Pizza Box Factory.

2. Offer and contract conclusion

All offers from Pizza Box Factory are non-binding unless they are expressly marked as binding or have a specific acceptance period. The client may request offers from Pizza Box Factory via the website www.Pizza Box Factory.eu or via the hotline. The offers of Pizza Box Factory require explicit acceptance by the client.
Pizza Box Factory reserves the property or copyright to all offers and estimates submitted, drawings, illustrations, calculations, brochures, catalogs, models, tools, and other documents and aids provided to the client. The customer may not make these objects accessible to third parties without the express consent of Pizza Box Factory, or make them known, use them themselves or through third parties, or reproduce them. The client shall, at the request of Pizza Box Factory or if they are no longer needed by the client, return these items in full and destroy any copies.
In the case of orders for delivery to third parties, the order is considered to be the contracting entity. If delivery to third parties is made in favor of this or if the recipient of the goods otherwise enriches themselves by taking possession of them and continuing to use them, the order of the delivery and the recipient, is considered and received jointly as the contracting entity. When an order issues such an order, he hereby confirms that there is consent for this.
For customers who are traders and enter into the agreement in connection with their business activities or their activities as self-employed persons, the right of withdrawal does not apply.

3. Delivery

All orders will be delivered to the Account address, which is provided to us on payment of orders, unless otherwise agreed beforehand. We are unable to accept change of address, once the order payment has been received.We dispatch all orders at the first available opportunity after full payment is received.
Zone A,B              Mainland UK      Standard Delivery 3-5 Days – FREE
Zone A,B              Mainland UK      Express Delivery (Delivered Next Business Day) – £7.95
Zone C Scottish Highlands, Northern Ireland, Isle of White, Scilly Isles & Isle Of Wight Standard Delivery 3-5 Days          £7.95
Zone D Zone E    Isle of Man & Channel Islands, Standard Delivery 3-5 Days – £10.95
Northern Ireland – £13.50
Please note that Express delivery orders MUST be placed before 1pm.
Postal Code Details
Zone A: All postcode areas in England & Wales
Zone B: DD, DG, EH, FK, G. KA (except KA27 & KA28), KY, ML, TD, AB 1 to AB 16. AB 21 to AB 25, AB 30, AB39, PA 1 to PA 19, PH 1 to PH 3
Zone C: AB 31 to AB 38, AB 40 to AB 56, IV 1 to 28, IV 30 to 32, IV 30 to 36, IV 52 to 54, IV63, KW 1 to 14, PA 21 to PA 38, PH 4 to PH 41, PH 49, PH 50,
Zone D: HS, IV 41 to 49, IV 51, 55 & 56. KA 27 & 28, KW 15 to17. PA 20, PA 41 to 49, PA 60 to 78, PH 42 to 44. ZE. Isle of Man (IM). Channel Islands
Zone C and D delivery time is between 48-72 hours (3-5 working days)
As long as we have dispatched fully paid orders, and hold a certificate of posting or proof of delivery, we will not be responsible for delays or non delivery by the courier services. All claims for non delivery must be made via email, stating value of order, order date, delivery address and full name. This will be submitted with any claim should the need arise. You may also call our head office on 02476 645500 for enquiries regarding deliveries.
All products delivered via a courier service will require a signature upon delivery. Orders will not be dispatched on Bank/Public holidays.

4. Duty to Examine

The delivered goods must be checked immediately after receipt for any defects or inconsistencies. Minor or incorrect deliveries and any defects must be reported in writing (by e-mail or letter) within 3 working days (to be received by the seller). In the case of legitimate and timely complaints, we are entitled to the right of replacement or credit. Hidden defects that cannot be found after the immediate examination must be asserted within the statutory warranty period.
In the case of legitimate complaints, the seller has the right to remedy and/or replace the goods at his discretion, to the exclusion of other claims. In the case of delayed, omitted, or unsuccessful repair or replacement, the customer may demand a reduction of the remuneration (reduction) or cancellation of the contract.

5. Execution of the order, released by the contracting entity

Data must be provided in the data file formats provided by Pizza Box Factory. It is compulsory for the data sheets to be complied with. In the case of delivery of different data file formats, we cannot guarantee the customer a flawless performance unless we have approved this format in writing. The customer fully assumes the accuracy of this data, even in the event of errors in the data transfer or the media for storing data.
There is no obligation to investigate in respect of any kind of deliveries from the customer or from a third party designated by the buyer – this also applies to media for storing data and for transmitting data. This does not apply in the case of data that is obviously useless or unreadable or in the case of a written agreement. Data protection is solely the responsibility of the buyer. Pizza Box Factory is entitled to make copies of the customer’s data.

6. Defects

In the event of material defects in the delivered items, Pizza Box Factory shall be obliged and entitled to rectify or replace the item after a reasonable time has elapsed. In the case of failure, i.e., impossible, unacceptable, refusal, or unreasonable delay in the repair or replacement, the buyer can withdraw from the contract or demand a reduction in the purchase price.
If a defect is based on the fault of Pizza Box Factory, the buyer may claim compensation under the conditions specified in the terms and conditions.

7. Liability

The seller shall only be liable for damages caused by deliberate or grossly negligent acts, as well as in the breach of essential contractual obligations, as far as the achievement of the purpose of the contract is endangered, in the absence of warranted characteristics and in cases of mandatory liability under the Product Liability Act. In the case of culpable violation of essential contractual obligations, liability is only accepted for contractually typical, foreseeable damages.
If claims for damages are asserted, they must be filed suitably within four months after written rejection by the seller.

8. Prices and payment

The prices on the website are quoted without VAT.
We take reservations for price mistakes due to value changes, force majeure, tax changes, typing errors, or system errors.
The buyer can pay for the order, via bank wire, PayPal, or by credit card. Pizza Box Factory needs to have received the payment or a payment proof for the production to begin.
When Pizza Box Factory has received the payment for the goods and services and the design for the order is done and confirmed as suitable, the production and the delivery of goods begins.
The buyer and the seller can agree on individual payment conditions if the sellers has given his written consent

If the due date for payment is exceeded and a reminder is given, the default interest of 8 % will be added to the respective base rate of the European Central Bank of the invoice amount.

9. Labeling

Buyer purchasing products from Pizza Box Factory that contains plastic must mark them “PLASTIC IN PRODUCT” and special label approved by Directive (EU) 2019/904. Seller holds no liability for non-compliance with the labeling requirements for such products.
When Buyers buy products from Pizza Box Factory that are coated with a water-based coating, Buyer must make sure that in the implementation of Directive (EU) 2019/904 in their national law, these products are not classified as plastic-containing products, and the labeling provided for in Directive (EU) 2019/904 does not apply for them. Pizza Box Factory holds no liability for non-compliance with the labeling requirements for such products.

10. Transfer of claims

The customer may only offset own claims against our claims if the customer’s counterclaim is undisputed and determined with final legal force.
The transfer of the customer’s claim against Pizza Box Factory is not permitted without any prior written consent.

11. Return and refund policy

The return and refund policy is only applicable to consumers.
If you order products with your own print, we do not accept returns after it has been sent to production since the products are specially made with your logo design.
We do accept the return of standard products without any print and we will refund the whole price. Pizza Box Factory only accepts returns of standard products, if they are returned within 14 days of delivery. The buyer has to pay for the delivery and other costs when returning the products to Pizza Box Factory
Any product you return must be in the same condition as when it was delivered and in the original packaging. Please keep the receipt.